Important customer information
- What if the clothes do not fit? Just return them within 14 days after delivery and note the desired sizes. The items must be in the original conditions. We will send you the requested sizes once at no extra cost. This service is available in Switzerland (and Principality of Liechtenstein) only, thank you for your understanding.
- You may return any items within 14 days after delivery without stating any reasons. The items must be in the original conditions. The amount invoiced less shipping costs will be refunded. This service is available all over Europe.
- The client must ensure that no damage or loss has been incurred before accepting delivery of the merchandise. In the event of an incident the client must notify us in writing within a period of no more than 5 days.
- We issue 2 years warranty on all products. The warranty does not cover any defects caused by inappropriate handling and usage as well as by inappropriate cleaning. Not covered are likewise optical alterations and normal material ageing. This includes also possible alterations in natural materials like for instance colour changes and scratches in leather goods.
- Countries may charge additional fees and taxes on delivered goods. We do not have any influence on these costs, they must be paid by the client directly to the respective authority.